The Joint Commission conducts unannounced accreditation surveys of hospitals across the USA. The purpose of these surveys is to evaluate the organizations' compliance with nationally established standards relating to hospitals and care of patients. The survey results are used to determine whether, and the conditions under which, accreditation should be awarded to a hospital. Upper Chesapeake Medical Center and Harford Memorial Hospital have unconditional accreditation with the Joint Commission.

The Joint Commission standards deal with organizational quality of care issues and the safety of the environment in which the care is provided. Anyone believing that he or she has pertinent and valid information about such matters may request a "Public Information Interview" with the Joint Commission surveyors at the time of a survey. Information presented at the interview will be carefully evaluated for relevance to the accreditation process.

You must submit a written request for a "Public Information Interview". The request must indicate the nature of the information to be provided at the interview. Please address your request to:

Division of Accreditation Operations
Office of Quality Monitoring
Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

• You may fax your request to 630-792-5636.
• You may email your request to complaint@jcaho.org.
• You may call the Joint Commission directly at 1-800-994-6610.

The Joint Commission will acknowledge such request in writing or by telephone, and will inform Upper Chesapeake Health of the request for a "Public Information Interview". Upper Chesapeake Health will, in turn, notify the requestor of the date, time, and place of the interview.

This notice is posted in accordance with the Joint Commission requirements.

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