In this report, Upper Chesapeake Medical Center
and Harford Memorial Hospital show their patient satisfaction scores
and their performance on nationally recognized quality indicators and
practices. Where available, performance is also displayed for the average
hospital in Maryland and in the United States.
These statistics and descriptions
are not intended to represent all there is to know about the quality
of our hospitals. Please do not attempt to choose a hospital based solely
on statistics and descriptions such as those in this report. Although
we intend to provide good quality measures to you, current methods of
assessing hospital quality are not mature enough to support such a use.
We do not decide what to make
public based on how it makes us look.
We give equal prominence to good and bad
results. When we have a nationally endorsed list
of indicators, we display every indicator on the list.
We are not the indicator owner. We do not modify indicator definitions
or inclusion/exclusion criteria in any way. We correct our internal data only for
objective errors. We do not correct data submitted or billed
externally unless we also resubmit or rebill the claim.