Frequently Asked Questions

What causes non-healing wounds?
Chronic and non-healing wounds can result from a number of factors, including diabetes, poor circulation, trauma, vascular disease and immobility.

What can I expect on the first appointment?
The first appointment consists of an in-depth assessment by our wound care team, a review of the medical history, and additional testing if needed to identify the cause of the wound. The wound care specialist will evaluate the wound and recommend a treatment plan for your particular problem. Treatment options will be discussed and initiated. Instruction will be given on how to administer wound care at home between visits, as well as how to prevent further complications. YOU ARE THE MOST IMPORTANT PART OF YOUR HEALING PROCESS. Keeping scheduled appointments, following instructions and having additional testing requested done are critical to attaining a positive healing outcome.

Do I have to change doctors?
No. While you are receiving treatment, you are to continue to receive routine care from your physician. Patient evaluation reports will be sent to your physician to notify him or her of your progress.

Are wound care services covered by insurance?
Services are covered by Medicare/Medicaid, most HMOs, and other private insurance plans when wound management treatment is medically necessary. We will obtain the insurance benefit and prior authorization when necessary. Insurance benefits will be given to you on your first visit.

What if I do not have insurance?
Care is not delayed or denied based on your inability to pay. If you do not have health insurance, Upper Chesapeake can offer you services based on our discount fee scale. Contact Tammy Johnson, Financial Counselor at 443-843-5093 for additional information. Payment arrangements for the physician can be made by contacting the physician's office. The physician's information will be given to you at the time of scheduling.

Does the HealthLink grant cover wound care expense in full?
No. The HealthLink grant covers facility charges only. Payment arrangements will need to be set up with the wound care physician's office.

What do I need to bring to my first appointment?
• Physician order (A referral, if required by your insurance company).
Medical History Form (This will be mailed to you or filled out the same day of the visit).
• A list of any medications you are currently taking
• A list of any known allergies
• Advanced Healthcare Directive, if you have one.
• Insurance card(s)

Can I pre-register in advance?
Yes. Once you have made your appointment, you can pre-register by calling ScheduleFirst at 443-843-7000 or 800-301-4799.

Are wound care forms available online?
Yes. Our downloadable forms are listed below. If you are unable to view the forms, you may need to download Adobe Acrobat for free by clicking on the icon below.

Medical History Form
Patient Commitment Form

Permission to Photograph Patient's Wound Form

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