Patients & Visitors
University of Maryland Upper Chesapeake Medical Center (UM UCMC) 443-643-1000
University of Maryland Harford Memorial Hospital (UM HMH) 443-843-5000

Nondiscrimination Policy
The services and facilities of UM HMH/UM UCMC are operated on a nondiscriminatory basis. UM HMH/UM UCMC does not exclude, deny benefits to or otherwise discriminate against any person on the grounds of age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation and gender identity or expression. This facility’s nondiscriminatory position applies to inpatient and outpatient care, admissions, room assignments, assignment of health care providers, billing practices, team member hiring and/or termination, and granting privileges to Medical Staff whether carried out by UM HMH/UM UCMC directly or through a contractor or any other entity with whom UM HMH/UM UCMC arranges to carry out its programs and activities.

This statement is in accordance with the provisions of Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, and the Age Discrimination Act of 1975.

In case of questions concerning this policy, or in the event of a desire to file a complaint alleging discrimination, please contact:

University of Maryland Upper Chesapeake Medical Center
COMPLIANCE OFFICER
443-643-3100

An individual who files a complaint may pursue other remedies. An alternative is to contact:

Office for Civil Rights
U.S. Department of Health and Human Services
150 S. Independence Mall West
Suite 372, Public Ledger Building
Philadelphia, PA 19106-9111
Main Line (215) 861-4441
Hotline (800) 368-1019
FAX (215)861-4431TDD (215) 861-4440
http://www.hhs.gov/ocr/civilrights/complaints/index.html


Maryland Relay Service Available for the Hearing Impaired
Maryland Relay is a service available to facilitate communication by phone between a speaking/hearing individual and an individual who uses a TTY (Text Telephone), which often includes deaf, hard-of-hearing, or speech disabled individuals.

Other Communication Aids Available

Our patients or their companions have the legal right to a foreign or sign language interpreter at no cost to them and this request should be made to your healthcare team during admission or as soon as possible in the plan of care process.

The following devices or assistance are available to our patients or their companions:

  • Communication Word/Picture Sheets in English and various foreign languages
  • Maryland Relay (speaking/hearing user calls 1-800-201-7165 and TTY user dials 711)
  • TTD/TTY units for patient rooms for the hearing impaired
  • Interpreters via telephone speaker phone, on-site, or internet webcam
  • Amplifiers/Pocket Talkers
  • Adapters for the nurse call system
  • Close Captioning function on the television
  • Ring and volume controls on the handsets of telephones
  • Printed materials, particularly for patient education
  • Note taking materials

About Advance Directives
Advance directives are documents you can create to designate a person you trust to make decisions on your behalf and/or to provide instructions to your healthcare providers on what treatments you do or do not want in the event you become seriously ill or injured and cannot speak for yourself.
Click here to read or print our guide.


Medications
Do you keep track of your medications? Use this helpful tool and keep it with you. Click for more


Financial Information
For Financial Information for Patients Click here


Patient and Family Handbook
Click the image below for the digital guide.

Patient and Family Handbook  

Visitation Hours
To ensure effective communication with patients and companions who are deaf or hard of hearing, we provide auxiliary aids and services free of charge, such as qualified interpreters, TTYs, written materials and closed captioning. Please ask your nurse or other hospital personnel for assistance.

Campus Maps

Our hospitals, University of Maryland Harford Memorial Hospital (UM HMH) and University of Maryland Upper Chesapeake Medical Center (UM UCMC) offer visitation from 10 a.m. until 9 p.m. in most areas with extended visitation with special permission available from 9 p.m. until 10 a.m.

Exceptions are:

Family, friends, and children accompanied by an adult are welcome.

  • Accommodations are available for overnight visitation, depending on the condition of the patient.
  • Visitation on any unit may be limited at the discretion of the healthcare team based on the patient's condition and level of need.
  • Children under the age of 10 shall not be left unattended at any time while in the hospital and must be under the direct supervision of a responsible adult to assure a safe environment for the child and patient.
  • Signage at the main entrance will specify visiting policy and directions on how to enter the building when the main entrance is closed at night.

At University of Maryland Harford Memorial Hospital, during visitation hours, visitors will utilize the Lewis Street and Main entrances. The Emergency Department entrance is to be used during extended visitation hours.

At University of Maryland Upper Chesapeake Medical Center, visitors will utilize the Main Entrance. During extended visitation hours, the Emergency Department Entrance will be utilized. A sign will provide instructions to persons coming to the Main Entrance after the door is locked.

The Family Birthplace Entrance is for use of visitors to Family Birthplace patients ONLY.

All visitation hours are subject to change.


Exceptions to Visitation Policy

Patients on isolation require special protection. The following limitations apply:

  • No more than 2 visitors at a time
  • No visitors under the age of 12
  • Visitors MUST wear personal protective equipment based on the level of isolation and as directed by the health care team. The removal and disposal of this protective equipment should be done according to the instructions of the healthcare team.

Intensive Care Units at UM HMH and UM UCMC:

  • Visitors are requested to use the telephone outside of the ICU doors to request authorization to visit.
  • Visitation is limited to two persons at a time.
  • No food or drink is allowed in the unit.
  • Children under the age of 12 are not permitted to visit due to the severity of illness of the ICU patients
  • Visitation is not permitted from 7 a.m. – 12 Noon for quiet time and 7 p.m. – 8 p.m. to allow for limited distractions during shift changes.

Behavioral Health Unit at University of Maryland Harford Memorial Hospital:
Visitation on Saturday afternoon is no longer available.

For visiting hours and policies, please visit the Behavioral Health Services page.

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University of Maryland Upper Chesapeake Medical Center 443-643-1000   •   University of Maryland Harford Memorial Hospital 443-843-5000