Nondiscrimination Policy
The
services and facilities of Harford Memorial Hospital/Upper Chesapeake
Medical Center are operated on a nondiscriminatory basis. Harford Memorial
Hospital/Upper Chesapeake Medical Center does not exclude, deny benefits
to or otherwise discriminate against any person on the grounds of age,
race, ethnicity, religion, culture, language, physical or mental disability,
socioeconomic status, sex, sexual orientation and gender identity or
expression. This facility’s
nondiscriminatory position applies to inpatient and outpatient care,
admissions, room assignments, assignment of health care providers,
billing practices, team member hiring and/or termination, and granting
privileges to Medical Staff whether carried out by Harford Memorial
Hospital/Upper Chesapeake Medical Center directly or through a contractor
or any other entity with whom Harford Memorial Hospital/Upper Chesapeake
Medical Center arranges to carry out its programs and activities.
This statement is in accordance with the provisions
of Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation
Act of 1973, and the Age Discrimination Act of 1975.
In case of questions
concerning this policy, or in the event of a desire to file a complaint
alleging discrimination, please contact:
Upper Chesapeake Medical Center
COMPLIANCE
OFFICER
443-643-3100
An individual who files a complaint may pursue
other remedies. An alternative is to contact:
Office for Civil Rights
U.S.
Department of Health and Human Services
150 S. Independence Mall West
Suite
372, Public Ledger Building
Philadelphia, PA 19106-9111
Main Line (215) 861-4441
Hotline
(800) 368-1019
FAX (215)861-4431TDD (215) 861-4440
http://www.hhs.gov/ocr/civilrights/complaints/index.html
Maryland Relay Service
Available for the Hearing Impaired
Maryland Relay is a service available to facilitate communication by
phone between a speaking/hearing individual and an individual who uses
a TTY (Text Telephone), which often includes deaf, hard-of-hearing, or
speech disabled individuals.
Other Communication Aids Available
Our patients or their companions have the legal right
to a foreign or sign language interpreter at no cost to them and this
request should be made to your healthcare team during admission or as
soon as possible in the plan of care process.
The following devices
or assistance are available to our patients or their companions:
- Communication
Word/Picture Sheets in English and various foreign languages
- Maryland Relay (speaking/hearing user calls 1-800-201-7165
and TTY user dials 711)
- TTD/TTY units for patient rooms for the hearing
impaired
- Interpreters via telephone speaker phone, on-site,
or internet webcam
- Amplifiers/Pocket Talkers
- Adapters for the nurse call system
- Close Captioning function on the television
- Ring and volume controls on the handsets of telephones
- Printed materials, particularly for patient education
- Note taking materials
About Advance Directives
Advance
directives are documents you can create to designate a person you
trust to make decisions
on your behalf and/or to provide instructions to your healthcare providers
on what treatments you do
or do not want in the event you become seriously ill or injured and cannot
speak for yourself.
Click
here to read or print our guide.
Medications
Do
you keep track of your medications? Use this helpful tool and keep it
with you. Click for more
Financial Information
For
Financial Information for Patients Click
here
Digital
Guide
Click the hospital below for the Patient Information digital
guide. |
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Visitation Hours
To
ensure effective communication with patients and companions who are deaf
or hard of hearing, we provide auxiliary aids and services free of charge,
such as qualified interpreters, TTYs, written materials and closed captioning.
Please ask your nurse or other hospital personnel for assistance.
Campus Maps
Our hospitals, Harford Memorial and Upper
Chesapeake Medical Center offer visitation from 10
a.m. until 9 p.m. in most areas with extended
visitation with special permission available from 9 p.m. until 10 a.m.
Exceptions are:
Family, friends, and children accompanied
by an adult are welcome.
-
Accommodations are available for overnight visitation,
depending on the condition of the patient.
-
Visitation on any unit may be limited at the discretion of the healthcare
team based on the patient's condition and level of need.
-
Children under the age of 10 shall not be left unattended at any time
while in the hospital and must be under the direct supervision of a responsible
adult to assure a safe environment for the child and patient.
-
Signage at the main entrance will specify visiting policy and directions
on how to enter the building when the main entrance is closed at night.
At
Harford Memorial Hospital, during visitation hours,
visitors will utilize the Lewis Street and Main entrances. The Emergency
Department entrance is to be used during extended visitation hours.
At
Upper Chesapeake Medical Center, visitors will utilize
the Main Entrance. During extended visitation hours, the Emergency Department
Entrance will be utilized. A sign will provide instructions to persons
coming to the Main Entrance after the door is locked.
The Family Birthplace
Entrance is for use of visitors to Family Birthplace patients ONLY.
Exceptions to Visitation Policy
Patients
on isolation require
special protection. The following limitations apply:
- No more than 2 visitors at a time
- No visitors under the age of 12
- Visitors MUST wear personal protective equipment based on the level
of isolation and as directed by the health care team. The removal and
disposal of this protective equipment should be done according to the
instructions of the healthcare team.
Intensive Care Units at Harford Memorial Hospital and Upper Chesapeake Medical Center:
- Visitors are requested to use the telephone outside of the ICU doors to request authorization to visit.
- Visitation is limited to two persons at a time.
- No food or drink is allowed in the unit.
- Children under the age of 12 are not permitted to visit due to the severity of illness of the ICU patients
- Visitation is not permitted from 7 a.m. – 12 Noon for quiet time and 7 p.m. – 8 p.m. to allow for limited distractions during shift changes.
 Family
Birthplace: All
visitors to the Family Birthplace must follow the direction of the health
care providers which includes, nurses, physicians, and midwives. Limitations
on visitation are based on the needs of the patient and the baby. Please
check with the healthcare team to see if any limitations apply to the
patient you are visiting.
All visitors waiting to see the patient must wait in the waiting areas
located near registration at Family Birthplace entrance or family waiting
area located outside the unit.
Behavioral
Health Unit at Harford Memorial Hospital:
Visitation
on Saturday afternoon is no longer available.
For visiting hours and policies, please visit the Behavior Health Services page.
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