|Financial Information for Patients
Questions About Bills
University of Maryland Upper Chesapeake Health’s (UM UCH) Patient Billing department
is available to help patients and
community members with hospital billing questions. Customer Service representatives
available Monday through Thursday from 8 am – 8 pm and Friday from
8 am to 6 pm by calling
This page provides
information regarding the hospital’s financial assistance program,
patient rights, responsibilities and obligations, as well as some frequently
Those patients that meet the criteria for financial
assistance receive assistance from the
hospital in paying their bill.
You may be eligible for Maryland Medical Assistance.
Medical Assistance is a program funded
jointly by the state and federal governments that pays the full cost
of healthcare coverage for
low income individuals who meet certain criteria.
If you fail to meet the financial obligations of your
hospital bill, you may be referred to a
collection agency. In determining whether a patient is eligible for free,
reduced cost care or a
payment plan, it is the responsibility of the patient to provide accurate
and complete financial
information. If your financial position changes, you have an obligation
to promptly contact the
Billing Department to provide updated, corrected information.
To assist you in meeting your payment obligations,
University of Maryland Harford Memorial Hospital (UM HMH) and University of Maryland Upper Chesapeake Medical Center (UM UCMC) has the following payment
Cash, money order, check, or credit card including,
Visa, Master Card, Discover, and American
Express. You may pay online; it’s secure, easy, and convenient.
For patients with the ability to pay their bill, it
is the obligation of the patient to pay the hospital
in a timely manner. UM UCMC makes every effort to see that accounts are
properly billed and
patients may expect to receive a uniform summary statement after discharge
from an inpatient
stay. It is your responsibility to provide the correct insurance information.
If you do not have health insurance coverage and cannot
afford to pay the bill in full, please
contact the Billing Department at the number listed.
PHYSICIAN’S SERVICES ARE BILLED SEPARATELY
University of Maryland Harford Memorial Hospital (UM HMH) and University of Maryland Upper Chesapeake Medical Center (UM UCMC) bill only for the hospital
(facility) charges. You should expect to receive separate bills from
the physicians that cared
for you, including those that provided the following services; Emergency
Anesthesiology Services, Interpretation of X-Rays, Pathology Services,
Interpretation of EKG,
and other diagnostic related services
If you would like to request estimated prices for the clinical services
of the UM UCH, choose from the following
- View a list of estimated charges for common inpatient
and outpatient procedures at UM UCH (Click
- View the list of estimated charges in Spanish. (Coming
Secure Online Bill Payment
Patients may pay hospital bills online using our secure online bill payment
here to pay a bill online.
- If you have questions about online bill payment,
contact Patient Billing at 888- 813-7413, Monday through Thursday from
8 am – 8 pm and Friday from 8 am to 6 pm.
UM UCH FINANCIAL ASSISTANCE PROGRAM
UM UCH provides emergency and urgent care to all patients regardless of their ability to pay.
University of Maryland Harford Memorial Hospital (UM HMH) and University of Maryland Upper Chesapeake Medical Center (UM UCMC) recognize the financial needs of our patients and families who are unable to afford charges associated with medical care. Our Financial Assistance Program follows the federal poverty guidelines and is based on household size and income.
It is important that request for financial assistance be made in a timely fashion.
You may complete a Financial Assistance Application and return
it to the Patient Accounting Office within 15 days of receipt of receiving a bill from UM UCH. You will need to attach proof of all household income as outlined under the Family Income portion of the form. In addition, you will need to attach a copy of all pages of your most recently filed income tax returns, copies of your three (3) most recent bank statements and copies of your three (3) most recent pay stubs. This information will be held in the strictest confidence and is necessary to determine eligibility. Within two (2) business days of receipt of the financial assistance request, the hospital will make a determination of probable eligibility.
Please send all documentation to –
University of Maryland Upper Chesapeake Health
Patient Billing Department
Swan Creek Village
2027 Pulaski Hwy, Suite 215
Havre de Grace, MD 21078
For questions regarding the Financial Assistance Application
or to request a Payment Plan,
please contact our Billing Department Monday through Thursday from 8
am – 8 pm and Friday
from 8 am to 6 pm at 888-813-7413.
For information obtaining Maryland Medical Assistance call 443-690-0075.
You may also contact Maryland Medical Assistance for
Families outside of Baltimore City
The Maryland Health Insurance Plan
If you have been turned down for health insurance, have a chronic health
condition, or have
difficulty paying expensive premiums, the Maryland Health Insurance Plan
(MHIP) may be right
for you. MHIP recently reduced premiums for eligible individuals and
families based on their
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